"When I first spoke with Mr. Roswold, he was very open and honest. When I first spoke to him about the death of my daughter, he was very dependable. He responded to me very well and that is what I needed. I needed someone I could rely on and trust and that is where -- that's when I took the first step and said okay. Everything he said -- he was just very honest and it wasn't like I was a file. He didn't make it seem like I was just some other client. Everything that I have heard and seen from your firm is that you guys treat us like we're people, everything from me coming in for my appointments or just from conversation. It made me feel comfortable knowing that I wasn't just some other file sitting on his desk.
James and his staff were always prompt in returning a phone call. I didn't know a lot about it, but I do now. He informed me of everything that was possible, everything that could occur, he was just very open and honest about all of it. I call him for everything now if that tells you anything. I refer him to other people. We've referred him to friends, we've referred him to my sister-in-law, I'd use him again, and I call him for everything. He was very direct and very to the point.
The staff was wonderful. You guys are always pleasant when I call. It doesn't matter, like at the time of the death of my daughter, I know I was probably getting on a lot of people's nerves, but I would never know it. He handled what needed to be handled.
And I go back to the death of my daughter -- they were very -- I needed them. I just believed that I needed them at that time. They are about their word, and they're honest, and they're reliable and dependable. They mean what they say.
You guys are like counselors. If I just need someone to call, I know that I can always call your firm. You guys always take time for people. To me, you guys will be the only ones that I call and refer. You guys have been great for me and my family."
-- Michelle W.