"James seemed to understand the case and really be excited to take it on, and I appreciated his ambitious personality. Everything seemed to be going the way it was supposed to go. He knew what he was doing so once I realized that he knew what he was doing, and I didn't have to worry about it and it was in his hands, I just felt more comfortable knowing that he was going to take care of everything that needed to get done. I think that once he takes a ball and runs with it, rest assured that things will get taken care of. Had it not been for James, we would not have gotten to that result.
Your staff was great. They were very responsive. Just the overall knowing what the process was, knowing what I needed to do versus what you guys needed to do, you guys were very clear in that situation. Just a lot of communication. Any time I sent e-mails to the people that were handling the case or any time I left a message, people always got back to me. They understood my concerns and knew what I was going through wasn't necessarily something that was enjoyable, so they helped make it more pleasant."
-- Abby B.