Extreme client delight means a promise to work tenaciously until we achieve the absolute highest settlement possible without a lawsuit.

Extreme client delight means thoroughly explaining the settlement versus litigation and trial result.

Extreme client delight means putting YOU in the driver’s seat, allowing you to make fully informed and advised decisions on whether to settle your case or proceed to litigation and trial.

Extreme client delight means that you aren’t just satisfied with your case results, but that your experience with our law firm leaves you feeling that you got something more than you expected.


When I first heard the phrase, “customer delight,” I felt like I had finally found words to describe what I had been striving for my entire career—to help people in their greatest time of need, giving them more than they ever expected. The phrase stuck with me and transformed into something that I feel embodies the very reason I do my job: extreme client delight.

What makes my job so rewarding is that I have the opportunity to create a unique bond with each and every one of my clients as they persevere through one of the most difficult times in their lives. People come to me with debilitating pain, medical bills, wage loss and other extraordinary financial damages that consume their lives. Helping individuals get back on their feet and getting them the compensation they deserve is both a responsibility and a privilege that I take very seriously.

I have worked hard to assemble the best team of attorneys and supporting staff here at KCAIA that I possibly could, each and every one of who are just as passionate, authentic and tenacious as I am about helping you!

We consider it a challenge to never lose and to always obtain extreme delight for every prospective client, current client, and former client. As I like to say, once a client, always a client! And we believe that every client deserves OUR VERY BEST!



 
James Roswold
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James Roswold is a Kansas & Missouri personal injury, workers comp, and medical malpractice attorney.