"I was able to get in and speak to James immediately instead of being put through answering machines and stuff and he actually would hear my case immediately. He wanted to have me come in and actually speak to him instead of yeah we'll schedule an appointment two weeks later like some of the other people I talked to. He was actually wanting to work on my case instead of just put it on a pile of something somewhere.
Everyone here is very friendly, they want to help you in every way that they can regarding your case. He actually talked to me in layman's terms and not corporate lawyer talk. He knows exactly what he is stating.
During depositions he jumped in after I asked to use the restroom and the corporate lawyer said no and he was like wait a second you can't tell my client that she can't go to the bathroom. I loved it, I was like YES!
It was easy to work with him. He does what he says. He works on a case and lets you know what's going along with the case, and the options. If you do this, this will happen; if you don't do this, this will happen. Sometimes it was Diane calling, sometimes it was email sometimes it was a letter. He's just a very easy person to talk to, like he actually cares about you. He had everything in writing before going into anything."